Process · eleven stages
From the $199 payment to the day you fly home. Eleven stages — with the wait, the fee, and the one thing we need from you at each one.
Because $199 here does not buy a service. It buys a decision.
Some conditions are treated just as well where you live; some make long-haul travel risky. Finding that out for $199 is cheaper than finding it out after you have bought tickets and booked a hospital.
A cost range tied to your records, not numbers copied off a website. Enough to compare against a quote at home before you commit to anything.
A short list — Guangzhou's designated hospitals plus strong Grade 3A hospitals nearby — with a reason for each, and a reason to skip the ones that do not fit.
If you decide to come, it is credited in full against the coordination fee. You are not paying for advice and then paying again to act on it.
Payment opens the case and gives you a named contact. Nothing else is charged at this point.
Two things: is the file complete, and does this condition need specific reports first (PET-CT, genetic testing, pathology)? If something is missing, we send you a concrete list — not "please send more".
We translate your records into Chinese and format them the way the department reads them. Then we secure a specialist at a Grade 3A hospital in the Pearl River Delta — deliberately not one of Guangzhou's seventeen busiest. Those seventeen are where treatment happens, and they are also where the queue is longest. At this stage you need a fast, professional answer: for a patient, time spent waiting on a schedule can be time lost on treatment.
Four questions are always asked, whether you think to ask them or not: what is this condition · what treatment is usual in China · how long will it take · what will it cost. Your own questions are answered too, in order.
A written opinion: the likely condition, the usual treatment, a realistic timeline, and a cost range. The range covers medical costs only — flights, hotels and living costs are separate. Total time for stages 1–5: five to eight business days.
We recommend from Guangzhou's seventeen designated hospitals plus strong Grade 3A hospitals around Guangzhou, and say why each fits. You pick — including one we did not recommend, if you prefer. If it is the wrong choice for your case, we will say so.
If you already hold an S2, tell us — you save seven working days. Treatment can start the day after you land.
Enter on a tourist visa or visa-free, see the specialist, then convert to S2 or a stay permit. Takes seven working days, requires you in person once, and your passport stays with the authorities during processing.
Send a photo of your passport; we open the hospital account at the counter in person. When the hospital releases slots, we grab the specialist's — slots for next week are released this week, so once we have one, you have about five to seven days to get here.
We pick you up and sort out a Chinese SIM card at the airport — you register WeChat and Alipay yourself, with your own ID. Then we take you to the hotel. We suggest arriving one to two days early, so a delayed flight cannot cost you the appointment. If you are staying for weeks, we help with an apartment in the following days.
During treatment we step back and let you focus. On discharge we are on site: the paperwork, and the doctor's instructions interpreted live — not translated afterwards, because a missed sentence follows you home.
Still ours to finish. On the day you leave we hand over the original imaging (DICOM) as well as the paperwork, plus the set your insurer or your own doctor will ask for: invoices, itemised fee list, stamped medical record, diagnostic certificate — collected at no extra charge. We then translate the discharge summary, test reports, operative record and medication list into whatever language your own doctor needs, in whatever form your insurer accepts. If the receiving party requires notarisation, we arrange it here; it takes time, so we post the notarised set to you after you are home. Postage is ours, the parcel is insured at dispatch, and any customs duty is yours.
Most of the work happens before you board. This is the part that decides whether the trip is worth making.
We collect your reports, imaging and treatment history, translate them into Chinese, and write a one-page summary in the format the department expects. Missing pieces are identified early, not on arrival.
We match the case to a department that does this at volume, then register and book — including the parts that assume a Chinese phone number, a Chinese payment app and an account in Chinese.
Airport pickup, a hotel within walking distance of the hospital or between the two you are comparing, and a car for the appointment days. We book; you pay the provider directly.
Two things, both about not being alone in a building where nothing is in your language.
A medical interpreter in the room — for the handful of moments a machine still gets wrong: consent forms, the plan and its risks, and the questions you only think of once you are sitting there. For everything else, a decent translation app now does the job, and we will tell you when you do not need us.
Test scheduling, paying at the right window, chasing results, and the ward paperwork if you are admitted. This is the unglamorous part that eats days if nobody is doing it.
Treatment ends here, and clinical responsibility passes back to you and your own doctor. What we owe you at that point is a clean handover: every document translated, every instruction written down, nothing left for you to reconstruct from memory.
Every document the hospital gives you is in Chinese. We translate the discharge summary, the operative note and the imaging report into something your own doctor can act on, and hand over the originals alongside.
Two of them are ours. The rest are not.
| Item | Amount | Includes | Does not include | When paid |
|---|---|---|---|---|
| Written second opinion | $199 | Records translated into Chinese, specialist review, opinion translated back | Tests, treatment, hospital fees | Before work starts |
| Escort, two days | $750 | Four half-days: first visit, key tests, results and plan, discharge | Extra days, transport, interpretation outside the visit | Quoted before booking |
| Coordination fee | Quoted | Pickup, SIM, hotel, hospital account, slot booking, logistics | Hospital charges, hotels, flights | Agreed in writing first |
| Registration fee | ¥800–1,800 | Hospital registration, prepaid by us on your behalf | Nothing — passed on at cost, no margin | With the coordination deposit |
| Third parties | At cost | Hospital bills, hotel or apartment, flights | Anything we have not written down | To the provider directly |
| Notarisation, if required | At cost | Arranging the notarisation, and the postage | The insurer's requirements, which vary | Only when an insurer asks |
Hospital fees are set by the hospital and paid to the hospital. We do not mark them up.
Written down so you can hold us to them.
Which is why we can tell you not to go to a particular hospital — including one we recommended. Our recommendation costs you nothing and earns us nothing.
Your records were already translated for the opinion. When coordination starts, translation is not billed again, and the $199 comes off the fee.
Two days of escort, split into four half-days, is what we recommend — first visit, key tests, results and plan, discharge. Machine translation covers the rest, and we would rather say so.
If we miss the appointment slot, the fallback is a phone booking, an on-the-day slot, or a different hospital. We bring the options and the cost of each; we do not switch hospitals behind your back.
Treatment ends, and clinical responsibility passes back to you and your own doctor. What we owe you then is a clean handover: every document translated, every instruction written down.
The hospital's registration fee is prepaid to us and passed on to the hospital at cost. Hotel and flights you pay at the provider's price. We do not mark them up.
$199, five to eight business days after your records are complete, from a partner specialist who practises at a Grade 3A hospital in the Pearl River Delta.